Terms & Conditions

Welcome to STEVELLI (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website www.stevelli.com (the “Website”) and the purchase of products from our online store. By accessing or using the Website, you agree to comply with these Terms. If you do not agree, please do not use our Website.

1. General Information

STEVELLI with legal address in Rosario Street, 17, 30007 Murcia, Spain offers and sells via e-commerce the products available on www.stevelli.com.

  • Our products are women’s leather handbags made in Italy.
  • We sell and ship our products worldwide, except where restricted by law.

2. Eligibility

To purchase from our Website, you must:

  • Be at least 18 years old or have parental consent.
  • Provide accurate and complete information.
  • Agree to comply with these Terms.

We reserve the right to refuse service to anyone at our discretion.

3. Orders & Payment

3.1 Placing an Order

  • All orders are subject to availability and acceptance.
  • After placing an order, you will receive an email confirmation. This does not guarantee acceptance.
  • In case of difficulties or unavailability on our part, we will proceed to reimburse the amounts you have paid. We reserve the right to cancel orders for any reason, including suspected fraud or pricing errors.

3.2 Pricing & Payment

  • Prices are listed in EUR (€) and include Value Added Tax (VAT), unless stated otherwise. These prices may change at any time, but this will not affect the products that have received an Order Confirmation.
  • We accept payments via credit/debit card, PayPal, and other secure methods.
  • Payment must be received before order processing begins.

4. Shipping & Delivery

  • We ship to all countries of the European Union, the United Kingdom, the United States, Canada and Australia. Delivery times depend on your location.
  • Estimated delivery times will be provided at checkout. Delays may occur due to customs or external factors.
  • Shipping costs will be displayed before finalizing your purchase.
  • Customers are responsible for any customs duties or import taxes imposed by their country.

5. Returns & Refunds

5.1 Return Policy

  • You may return a product within 15 days of receiving it.
  • Items must be unused, in original condition, with all tags and packaging.

5.2 Refund Process

  • Refunds will be issued within 7-14 business days after receiving the returned item.
  • Shipping costs are non-refundable, except in the case of defective products.
  • Customers must cover return shipping costs unless the return is due to our error.

 6. Intellectual Property

  • All content on the Website (images, text, logos) is our property or used with permission.
  • You may not copy, distribute, or reproduce any content without written consent.

 7. Limitation of Liability

  • We are not responsible for:
    • Delays in delivery due to external factors.
    • Misuse of products by customers.
    • Technical issues affecting Website access.
  • Our liability is limited to the price of the purchased product.

 8. Privacy Policy & Cookies

  • By using our Website, you agree to our Privacy Policy and Cookie Policy, which explain how we collect and use your personal data.

 9. Governing Law & Disputes

  • These Terms are governed by Spanish law.
  • Any disputes will be resolved in the courts of Murcia, Spain.

 10. Contact Information

·       In case you have any doubts and want to ask us any questions, suggestions or complaints about our website or orders you have placed, we indicate the following email address for you to contact us: stevellishop@gmail.com.

·       Once we receive your request, we will respond as soon as possible and, in any case, within one month.

       By using our Website, you acknowledge that you have read and agree to these Terms and Conditions.